Refund policy

Last updated: 19 October 2026

14-day fix-or-refund

If a report is wrong, incomplete or not useful to you, tell us within 14 days of delivery. We will offer to fix it, for example by correcting or regenerating it, or to refund you. You do not have to accept a fix: your first refund request is honoured.

This covers every plan, including each report in a Founder Pack.

How to ask

Reply to the email that delivered your report, or write to [support@your-domain] with your report link. We reply within 1 business day.

How refunds are paid

Refunds are processed by [Merchant of record], our reseller and merchant of record, to your original payment method. Your bank may take several business days to show the refund.

If we cannot deliver

If we cannot finish a report you paid for, we email you and fix it or refund it in full within 24 hours. You do not need to ask.

EU and UK: your right to cancel

If you live in the EU or the UK, consumer law usually gives you 14 days to cancel an online purchase. For digital content, that right ends once delivery begins if you asked for it to start straight away and acknowledged that you would lose the right. That is what the checkbox on our order form does: your report starts as soon as payment clears, so the statutory right to cancel ends then.

Our 14-day fix-or-refund policy applies anyway, and so do your legal rights if a report is faulty or not as described.

Before you dispute a charge

Please contact us first. A refund is quicker than a card dispute, and we will sort it out.